Placing an order

This Privacy Policy explains how Contentiqo ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website and services. We take your privacy seriously and are committed to protecting your personal data in line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
By using our website and services, you agree to the collection and use of information as described in this policy.

Who We Are

Contentiqo is operated by [ADD: company legal name], a content writing agency registered in England.
Registered address: [ADD: registered address]
Company registration number: [ADD: company registration number]
For any questions about this Privacy Policy or how we handle your data, please contact us at [ADD: contact email address].

What Information We Collect

We collect and process the following personal information when you use our website or place an order:
Information you provide directly:

• Your name
• Your email address
• Any content briefs, brand guidelines, or supporting materials you upload when ordering content
• The number of words, turnaround time, quality level, and any images or brand URLs you submit as part of your order

Information collected automatically:

• Your IP address
• Browser type and version
• Device information
• Pages you visit on our site and how you interact with them
• Date and time of your visit
• Referral source (the site you came from)

This automatic information is collected through cookies and similar technologies. For more information, see our Cookie Policy below.

How We Use Your Information

We use your personal information for the following purposes:

• To fulfil your content orders, processing your brief, creating your content, and delivering it to you
• To communicate with you, sending order confirmations, project updates, and responding to your enquiries
• To improve our services, understanding how visitors use our site so we can make it better
• - To comply with legal obligations, keeping records as required by law and preventing fraud or misuse of our services

We will never use your personal information for purposes you haven't consented to, and we will never sell your data to third parties.

Legal Basis for Processing Your Data

Under GDPR, we process your personal information on the following legal grounds:

• Contract performance, we need your information to deliver the content services you've ordered from us
• Legitimate interests, we use analytics data to improve our website and services, which benefits both us and our customers
• Legal obligation, we retain certain records to comply with tax, accounting, and other legal requirements

Payment Information

We do not collect or store your payment card details. All payment transactions are processed securely through our PCI DSS-compliant payment gateway provider. When you make a payment, your card information is sent directly to the payment provider and is never stored on our servers.

Who We Share Your Information With

We do not share, sell, or rent your personal information to third parties for marketing purposes.

We only share your data with

Our payment gateway provider, to process transactions securely. They handle your payment details in accordance with PCI DSS standards and their own privacy policy.
Service providers essential to running our business, such as hosting providers and email service platforms. These providers are carefully selected and contractually required to keep your data secure and use it only for the purposes we specify.
We may also disclose your information if required to do so by law, or in response to valid requests by public authorities.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site and understand how visitors interact with our content.

What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and understand how you use it.

What cookies we use:

• Essential cookies, these are necessary for the website to function properly, such as remembering items in your order or keeping you logged in
• Analytics cookies, we use Google Analytics to collect anonymous information about how visitors use our site, which pages are most popular, and where improvements can be made. This data is aggregated and does not personally identify you.
• Functional cookies, these remember your preferences and settings to make your experience more personalised

Managing cookies:
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. To learn more about cookies and how to manage them, visit [www.allaboutcookies.org](http://www.allaboutcookies.org).
To opt out of Google Analytics tracking, you can install the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Order and communication data: retained for 7 years to comply with tax and accounting requirements.
Analytics and website usage data: Retained in aggregated, anonymised form for the purpose of ongoing service improvement
Marketing communications: Retained until you unsubscribe or ask us to delete your information
If you request deletion of your data, we will remove it from our active systems, though we may retain certain records where required by law.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:
Right to access, you can request a copy of the personal information we hold about you
Right to rectification, you can ask us to correct any inaccurate or incomplete information
Right to erasure, you can request that we delete your personal data, subject to certain legal exceptions
Right to restrict processing, you can ask us to limit how we use your data in certain circumstances
Right to data portability, you can request your data in a structured, commonly used format so you can transfer it to another service
Right to object, you can object to our processing of your data where we rely on legitimate interests as the legal basis
Right to withdraw consent, where we process your data based on your consent, you can withdraw that consent at any time
To exercise any of these rights, please contact us at [ADD: contact email address]. We will respond to your request within one month.
If you're not satisfied with how we've handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the data protection authority. Visit [ico.org.uk](https://ico.org.uk) for more information.

How We Protect Your Data

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure.

These measures include

• Secure servers and encrypted connections
• Regular security reviews and updates
• Restricted access to personal data on a need-to-know basis
• Staff training on data protection responsibilities

While we do everything we can to protect your data, please be aware that no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Third-Party Links

Our website may contain links to third-party websites, services, or resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.
If we make significant changes, we may notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Your Data

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, please get in touch:
Email: support’contentiqo.com
We will respond to all requests and enquiries as quickly as possible, and within the timescales required by law.